Definitions
Throughout these Terms and Conditions the following definitions apply:
| Activity | The delivery of an Activity Session, Course or Hire |
| Activity Date | The date on which the booked activity is due to take place |
| Activity Session | The delivery of a booking for non-exclusive use of Longcraigs facilities for one evening, half day, full day or multiple thereof |
| Booking | An arrangement for Longcraig to provide services on dates as specified on the booking confirmation / invoice. For the purposes of these Terms and Conditions, Bookings shall also refer to all activity sessions, courses, hires, and any other activity provided by Longcraig to the Customer or Users. |
| Co-ordinator | A member of Longcraig staff, responsible for administration of bookings, courses or hires. |
| Course | A series of sessions designed to achieve a stated objective. |
| Customer / You / Your | The person making the Booking on behalf of the group. |
| Customer Portal | Website or application provided by Longcraig to publish information for users and which users can use to check availability and make bookings. |
| Duty Manager | Senior member of Longcraig staff, responsible for running the session and acting as the customer contact. |
| Group | The scout group, Guide unit or other organisation to which the Customer belongs. |
| Hire | The loan of equipment for a period(s) as stated in the hire agreement. |
| In writing | Textual communication delivered via email to a specified email mailbox. |
| Longcraig / The Centre | Longcraig Scout Centre |
| Users | All members of the group attending an activity, session, course or using equipment on hire from Longcraig. |
| Week | Seven calendar days. |
Your Contract
Your contract is with Longcraig and is subject to these Terms and Conditions. Your contract with Longcraig is made once you have: (1) made a booking on behalf of your Group; (2) Longcraig has sent a booking confirmation / invoice to you; and (3) you have confirmed the Booking by making the appropriate payment(s). In making a contract with Longcraig the Customer, Group and Users agree to be bound by these Terms and Conditions.
General
The Customer and Group agree to be jointly and severally liable for any obligation arising out of the contract with Longcraig, regardless of whether the Customer remains a member of the Group or the Group ceases to exist.
A Customer or User who is also a member of staff at Longcraig, participates in an Activity only as a member of their Group, unless they are named on the staff sheet for the booking. A member of staff acting in the capacity of Customer or User forfeits any rights or privileges accorded to staff members. A member of staff acting in the capacity of Customer must follow the correct booking and payment procedures outlined in these Terms and Conditions.
Bookings and Payment
Bookings for Activity Sessions and Courses can only be made through the Customer Portal. Enquiries about Hires or special events should be made directly to the Bookings Manager.
All Bookings are subject to maximum and minimum numbers and this shall be advised at the time of booking. Current minimum number is 6 participants. Bookings must be made not less than 4 weeks before the Activity is to take place.
All Bookings accepted by Longcraig shall be deemed to incorporate these Terms and Conditions which shall prevail over any other document or communication between Longcraig and the Customer unless otherwise expressly varied by agreement in writing between Longcraig and the Customer.
On acceptance of a Booking, Longcraig will issue a booking confirmation / invoice, giving the details of the activity booked and payment(s) due.
Your invoice will detail; how you should make payment, the amount and due dates of these payments and how to alter or cancel your booking.
You should check this confirmation and immediately notify the appropriate Co-ordinator of any errors.
Your booking will not be completed until you have made full payment.
This must be done within
6 weeks
from the Booking Date or
3 weeks
before the Activity Date whichever occurs first. If you do not complete your booking as above, your booking may be cancelled (see clauses below).
All payments should be made as detailed in your invoice. Longcraig does not accept payment on the day of the activity, unless by prior agreement and staff are instructed to refuse to accept payment on the night of the Booking.
Longcraig reserves the right to treat a Booking as cancelled if a due payment is not received on time
in accordance with clause 9. In any case the Booking will be considered cancelled if all due payments have not been received 14 days before the Activity Date.
Payments should be made as detailed in your invoice. Copy invoices/receipts can be obtained by logging on to the Customer Portal.
Alterations and Cancellations
The Customer may alter or cancel a Booking at any time up to 3 weeks prior to the Activity Date by logging on to the Customer Portal and making the required alteration or cancellation. After this time the Booking becomes fixed and may not be altered further. A refund will only be paid if your cancellation or alteration is received in accordance with this timescale. Longcraig reserves the right to seek additional payment from the Customer if the number of Users attending is greater than that invoiced. If the cancellation is made within 3 weeks of the Activity Date, the Customer will remain liable for the full cost of the Booking. A Booking will be considered cancelled if the Users fail to attend at the correct time on the Activity Date.
In the event that Longcraig is unable to satisfy a Booking, as detailed in the below clauses or in the event of a Force Majeure as detailed later on this page, then an alternative date or activity will be offered. If the alternative is not acceptable or suitable then all monies paid in respect of the Booking (including the any deposit) will be refunded to the Customer. If an alternative date/activity is accepted these Terms and Conditions remain binding on the Customer for the alternate date/activity and Longcraig’s obligation in respect of the original Activity Date will be considered as fulfilled.
Subject to the terms of the next clause, Longcraig reserves the right, acting reasonably, to alter or cancel a Booking at any time prior to/or on the Activity Date. Should this situation arise then Longcraig will notify the Customer using the contact information provided on the booking form. Reasons for alteration or cancellation of a Booking include, but are not limited to: the presence or anticipation of unsuitable weather conditions; the failure of Users to comply with the reasonable directions of the Duty Manager or their staff; or Longcraig having insufficient numbers of qualified staff available to service the anticipated or actual number of Users on an Activity Date.
At the start of, or during, the Activity Session the decision to allow the activity to proceed or be cancelled rests with the Duty Manager and will be made if they consider that the safety of staff and customers would be compromised by continuing with the activity. We will endeavour to advise you of such cancellation before you travel.
Safety
Safety is paramount at Longcraig and all Customers are required to comply with the instructions of the Duty Manager and members of their staff.
Buoyancy aids are provided for all users and must be worn at all times when on the water or on the pier below the high water mark.
The Customer is required to designate one adult member of their Group to assist the Duty Manager. This person will not participate in water activities and will remain responsible for the Users on shore.
Other Conditions
All Persons and Groups using Longcraig are required to assist the Duty Manager by undertaking small tasks prior to leaving the Centre to ensure it is ready for the next user.
Any property left by Users will be retained for one week and then disposed of if not claimed.
Groups agree that any photographs taken may be used for the purpose of promoting Longcraig in our publicity material and website.
Force Majeure
In the event that Longcraig is prevented from carrying out its obligations under a Booking as a result of any cause beyond its control such as but not limited to unsuitable weather conditions, acts of God, war, strikes, flood and failure of third parties to deliver goods, Longcraig shall be relieved of its obligations and liabilities under such Booking for as long as such fulfilment is prevented.
Longcraigs Liability
Other than in relation to the death or serious injury of a User caused by the negligence of Longcraig staff, Longcraig shall under no circumstances whatsoever be liable for any loss or damage whether direct indirect or consequential, howsoever caused even if that loss or damage is caused as a result of the negligence of Longcraig’s staff.
Longcraig’s liability in respect of the breach of these Terms and Conditions or non-performance of any booking shall be limited to the invoiced value to which the claim relates.
Miscellaneous
If any provision hereof shall be held to be invalid illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
Waver by Longcraig of any breach of these Terms and Conditions or any granting of time or indulgence by Longcraig to the Customer shall in no way affect the rights of Longcraig under these Terms and Conditions.
All headings are for convenience only and do not form part of these Terms and Conditions.
Any notice or demand to be given under these Terms and Conditions shall be in writing delivered by email to bookings@longcraig.info
The laws of Scotland shall govern the validity, construction and performance of any contract to which these Terms and Conditions apply and the parties submit to the exclusive jurisdiction of the Scottish Courts.
These Terms and Conditions are current and correct for the 2026 season. Longcraig reserves the right to change any terms and/or conditions at any point without giving prior notice. Any change to the terms and conditions that may effect a booking already placed will be notified of the change. The terms and conditions above are live as of them being updated. See below for the last update.
Last updated 20:43 on 26 Feb 2026